| Multiple contacts invite confusion
and give the opportunistic contractor the option of
choosing answers to questions that suit the contractor
rather than you -- the owner.
The establishment of a list of contacts during the
preconstruction meeting may seem like an unnecessary
task. After all, you've had a good relationship with
Frank, your contractor, for many years. However, the
establishment of a chain of communication for each
project cannot be overlooked. The point of contact
for each contractor and the camp should be documented
and provided to everyone involved with the project.
Besides the obvious need to contact each other in
the case of emergencies, there are many reasons for
formalizing the chain of communication.
Let's consider an example ... Frank and his crew
are hard at work trying to complete your new bathhouse
in plenty of time for this season. While excavating
for the new water service, they encounter many large
boulders, and Frank realizes that continuing in this
direction will take quite a long time. You are away
for the day, so Frank tracks down your maintenance
man and suggests that the water service be brought
in from the other side of the building, where he had
constructed your infirmary a few years ago and where
he remembers the digging being easier. This makes
perfect sense to your maintenance man, so Frank continues
in the direction he proposed. During the final inspection
for your certificate of occupancy, the local inspector
inquires as to the location of the water service.
When he locates the service, it becomes apparent that
it is located too close to the sewage disposal system
for the infirmary and in violation of local health
codes. This comes as a surprise to you, as you had
not heard of any chan ges during construction. When
you bring this fact to Frank's attention, he claims
that your maintenance man told him that it was O.K.
to put the water service in that location. He is willing
to relocate it, but in light of the hard excavating
conditions in the originally proposed location, it
will cost a minimum of $4,000.
Now, how good is your relationship with Frank? Formalizing
your chain of communication so that direction is given
and received by a single contact from each party should
avoid these problems. If Frank took directions from
someone other then your point of contact, then he
needs to correct the situation. If your point of contact
did not properly direct Frank, then you have a problem
to correct. Either way, the responsibility is clear.
Scheduling
A schedule should be established during the preconstruction
meeting. Scheduling should include a timetable that
describes when certain key elements are to be completed
and when it is appropriate to work -- specific hours
and days, whether week-end work is acceptable. If
weekends are a possibility, how much notice must the
contractor supply for a request and who approves this?
You may have a few daytime "windows" when
it may be inconvenient to have construction activity
in camp. This should be brought to the contractor's
attention during the bid process and reconfirmed during
the preconstruction meeting.
Additionally, individual contractors need to coordinate
their schedules, as well. The electrical contractor
needs to coordinate his schedule with the general
contractor such that he can complete his rough-ins
prior to the general contractor installing wall finishes.
You should not take on the responsibility of coordinating
individual contractors' schedules. The exchange and
coordination of schedules between you and contractors
should be spelled out in your contracts and initiated
at the preconstruction meeting.
Shop Drawings
If the project incorporates any products where the
contractor has to choose between fixtures, colors,
or mechanical equipment, he should have to supply
manufacturer's specification sheets to you for your
approval. Paint colors, bathroom fixtures, flooring,
and roof shingles are all examples of items that you
will want to approve before they're ordered, or on
site.
Now that your contacts are developed and schedules
are established, the contractors are ready to order
their materials. The submittal of shop drawings at
this point in the project provides an opportunity
for both you and your contractors to avoid more of
those unpleasant surprises down the road. Perhaps
you have made it a point to install only Maytag[R]
water heaters in camp. You can easily obtain spare
elements from the local supply house, and therefore,
you have specified that the contractor install only
Maytag[R] brands. Frank obtains his materials from
a different supply house that has started to carry
Whirlpool[R] brand water heaters, The salesman explains
to Frank that Whirlpool[R] models are more efficient
and 10 percent less expensive than Maytag[R]. Frank
assumes that more efficient and less expensive is
better and orders and installs this other unit. Some
years later, the element needs to be replaced. To
your maintenance department's surprise, your supply
house doesn't carry Whirlpool[R], and Frank' s supply
house has also stopped carrying them. To make matters
worse, the Whirlpool[R] distributor is located on
the west coast. It will take ten days for the replacement
part to reach you -- not to mention the freight charges.
If Frank had submitted a shop drawing for your review
and approval prior to ordering a brand different from
what you specified, this surprise could have been
avoided.
Inspections
All but the simplest of projects require inspections
from the various agencies having jurisdiction. The
documents provided to contractors for bidding, as
well as the actual contract, should designate the
responsibility for requesting, scheduling, and obtaining
these inspections. In most cases, this should be left
to the contractor, as he or she is in control of the
construction schedule and therefore the required timing
of the inspections.
LET'S CHECK ON FRANK'S PROGRESS....
You establish a schedule with Frank for the completion
of your new building at the preconstruction meeting.
You agree to have your maintenance man coordinate
the necessary inspections with the local building
inspector, who happens to be his brother-in-law. Frank
was originally scheduled to pour the concrete building
footings next Monday. However, he has fallen behind
schedule and to try to make up lost time, decides
to move the scheduled pour up to this Saturday. He
tells your maintenance man about the change on Friday
morning, who now needs to change the scheduled footing
inspection from Monday morning to Friday afternoon.
He is unable to get in touch with his brother-in-law
to reschedule, and Frank is unable to pour concrete
on Saturday, even though he has his rebar and formwork
in place. A big storm passes through the area on Sunday,
filling Frank's form work and excavation with water
and mud. Cleaning up the mess costs Frank $2,000 and
he submits the bill to you -- claiming that he was
ready to pour on Sa turday, but you did not get him
the inspection in time. Assigning the inspection scheduling
responsibility to the contractor and reconfirming
this fact prior to the start of construction will
avoid these types of situations.
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